Technology Solutions Analyst

Job Location:

NOBLE ADMINISTRATION CENTER - PEORIA, IL, Position Type:
Full Time, Salary Range: $23.00 - $26.00

Hourly, Duties:
Under the supervision of the Information Security Supervisor, the Technology Solutions Analyst is responsible for the following:

• Collects, validates, cleans, organizes, and analyzes operational and program data from approved sources.
• Assists in the development and performs training to allow staff to develop their own reports, dashboards, visualizations, and performance measures from available District data.
• Supports data governance, records-retention, privacy, accessibility, and security requirements when handling District information.
• Serves as functional and technical resource for District applications, modules, interfaces, and vendor-hosted services.
• Elicits and documents user needs, workflows, functional requirements, acceptance criteria, and configuration changes.
• Configures approved application settings, coordinates upgrades and releases. Performs functional, regression, integration, and user-acceptance testing.
• Investigates application incidents and data issues, documents root causes, workarounds, and coordinates resolution with internal teams and/or vendors.
• Maintains District application inventories and supporting documentation.
• Assists with access reviews and role-based permissions in accordance with District and best practice security and separation-of-duties practices.
• Studies District business processes and service-delivery challenges to identify opportunities for simplification, automation, integration, or improved use of existing tools.
• Researches emerging technologies, prepares option analysis, demonstrations, proofs of concept, and recommendations.
• Supports small pilots and improved initiatives and evaluates build vs buy.
• Evaluates proposed solutions using criteria such as user value, feasibility, cost, accessibility, interoperability, cyber security, privacy, records obligations, equity, and operational risk.
• Receives and resolves assigned issues.
• Escalate issues to next tier support in a timely manner when first level resolution is not possible.
• Escalate issues to manufacturer support in a timely manner if next tier support is not available.
• Troubleshoot basic end user issues with software applications and hardware devices, and provide basic application support.
• Record all information associated with incidents, problems and/or requests in an accurate and timely manner for internal billing purposes.
• Adhering to ongoing technology and business continuity plans for the District, including hardware/software rotation (hand-down) schedule.
• Maintain a working knowledge of District computer software and applications.
• Researching and coordinating with end-user for installation of software, hardware, and communication equipment associated with system expansion and operations in coordination with Information Security Supervisor.
• Providing technical support to staff and troubleshoot problems that arise in operations of District systems- hardware, wireless, and software. This support includes being on-call 24/7 as IT support analyst via cell phone, as occasional early morning, evening, and weekend hours and being on-call is required as needed. On-call to respond to various server room monitors for heat, humidity, water, etc.
• Working cooperatively with District consultants and/or vendors.
• Maintaining security and integrity of all computers and telecommunications, including passwords/passcodes, District email, internet, and intranet in compliance with the District's established Information Security Management System.
• Recording and track time dedicated to projects/department charge backs for other departments accurately, including installations of hardware and software at all locations.
• Ordering parts and repairs as required maintaining systems.
• Communicating daily or more frequently if needed with Information Security Supervisor in relation to requests made to the department.
• Follow all Peoria Park District rules, policies, and procedures.
• Follow all safety procedures that pertain to the duties performed; support all aspects of the District’s safety program.
• Perform all other duties as assigned.

• Ability to sit, walk, crawl, balance, stoop, kneel, crouch, and reach for extended periods of time.
• Ability to moderately lift and carry up to 50 pounds occasionally.

Education: Associate's degree in Computer Science, Technology, or Information Systems from an accredited college or…