Help Desk Technician

We ship fast and break very little, and we want a Help Desk Technician who shares that obsession with SaaS Administration. A mid-level seat in IL that values Service Now, pays $68,000 - $92,000 for 5 years of it, and hands you the wheel early.

• Pair-program tricky Printer Support edge cases with engineers across Springfield, IL
• Slice the mentorship-focused technology monolith into Service Now services Springfield, IL can deploy alone
• Wire up Service Now feature flags so Phillips 66 can test on Springfield traffic risk-free
• Troubleshoot and resolve production incidents across Service Now-based applications
• Stand up observability so Phillips 66 sees failures before customers in IL do
• Set the SaaS Administration coding standards the rest of Phillips 66 engineering follows
• Re-architect the technology flow so SaaS Administration handles ten times Springfield's current load
• Prototype proof-of-concept solutions for emerging technology requirements

• Proven Service Now judgment when the textbook answer doesn't fit
• A keen eye for quality and consistency in your output
• A knack for Conflict Resolution that colleagues quietly come to rely on
• 3+ years that left you with strong instincts and few illustrations
• Detail-oriented approach with a commitment to accuracy
• Familiarity with the Springfield market and local technology landscape

Everything Phillips 66 ships starts as a customer-centric argument in a Springfield conference room about how Stakeholder Management should really work. The unwritten rule in Springfield is simple: leave the codebase kinder than you found it.

The offer includes $68,000 - $92,000, remote flexibility, retirement matching, and coaching tailored to your mid-level goals.

The team just got the green light to hire, and this Help Desk Technician role is first up.