IT Manager - Duck Creek

About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background.

For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose Under general management, leads IT professionals responsible for the delivery, modernization, and ongoing support of business-critical technology solutions, including Duck Creek Billing and/or Policy platforms, payment solutions, and integrations with enterprise systems and applications. Provides leadership and oversight for large-scale technology initiatives, including platform modernization, cloud transformation, system integration, and related technology delivery, while ensuring high-quality, high-value outcomes for the business.

Partners closely with business and IT leaders to translate business priorities into technology solutions, manage delivery across cross-functional and Agile teams, and align work with enterprise architecture, technology strategy, and organizational goals. Develops and coaches IT professionals, builds strong teams, and ensures the organization has the skills and capabilities needed to support both current operations and future transformation.

Principal

Duties & Responsibilities Manages relationships with other managers, business stakeholders, IT customers, vendors, and technology partners.

Contributes to and implements business area plans, integrating activities with Business and IT strategy and direction.

Ensures adherence to company and IT enterprise standards, goals, processes, and policies.

Communicates and reinforces corporate-wide and IT-specific strategies.

Provides reports of status, work progress, and project delivery.

Initiates action to assure delivery of various aspects of projects, process improvement, or work efforts.

Leverages data, both quantitative and qualitative, to understand obstacles to delivering business value and takes action to address issues.

Assesses team strengths and weaknesses to influence and motivate effective teamwork.

Evaluates team and individual work output/results and provides direct, timely feedback to ensure timeliness and quality.

Develops, coaches, and motivates IT professionals to improve performance and develop new skills.

Leads Developers, Business Analysts, Testers, and other technology professionals in the implementation and support of approved technology solutions.

Responsible for all phases of the solution lifecycle – requirements, design, implementation, testing, post-implementation support, and ongoing maintenance.

Provides design recommendations based on architecture, technology strategy, and IT organizational direction.

Ensures User Acceptance Testing and user training are executed as needed.

Leads teams using Agile delivery practices, including effective planning, prioritization, Agile ceremonies, and continuous improvement.

Coordinates delivery across enterprise systems and applications, including integrations and dependencies with payment and other…