ServiceNow Senior Scrum Master

The Digital Sector has a career opportunity for a Scrum Master supporting the Global Solutions Management - Operations II (GSM-O II) contract s contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily, and at a minimum, a Secret clearance is required upon the start of employment.

• Responsible for facilitating self-organizing team(s) to ensure the team is making progress against Program Increment commitments.
• Protects the team from scope creep during execution of the PI.
• Removes impediments for the team and coordinates with the Release Train Engineer or Project Manager in implementing solutions.
• Helps team members communicate, coordinate, and cooperate.
• Supports and enforces Scrum process and other rules.
• Ensures that the team has a clear understanding of Definition of Done and how to meet it.
• Coordinates with other teams on the Agile Release Train (ART) and communicates status to management.
• Works with the Product Owner(s) to review and prioritize features.
• Leads and facilitates SAFe ceremonies to include backlog grooming, sprint planning, sprint review, demos, sprint retrospectives, and PI planning.
• Works with Product Owner(s) to develop User Stories to meet the Feature acceptance criteria.
• Maintains and generates information radiators for the teams.
• Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.
• Coaches' teams on agile and scrum principles with a goal of continuous improvement
• Observes team dynamics, recognizes strengths and weaknesses of individual team member's contributions, and coaches the team as a whole driving improvement in productivity.
• Creates a fun sharing and learning environment, experimenting with various ideas to improve delivery including pair-programming and cross-functional training.
• Promotes teamwork to achieve sprint goals.
• Leads teams towards agile maturity.
• Works with and mentors junior Scrum Masters to guide and coach them throughout each project.

• Requires a US Citizenship.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Ability to work effectively across multidisciplinary teams.
• Experience working as a Scrum Master on a software development or other technical team.
• Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP).
• Experience in using agile project management tools (e.g. Jira)
• Excellent written, verbal, and interpersonal communication skills, and time management skills are a must.
• Ability to thrive in a fast-paced environment, across diverse systems and groups.
• Willing to assist and train junior Scrum Masters.

• Exposure to Service Now applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and Service Now certifications.
• Bachelor's degree in a technical field such as…