MOD Tech Support Expert

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Are you ready to make your next career move to join our team and manage your own local portfolio as a MOD Tech Support Expert for KONE?

• Do you enjoy the training, implementation, documentation of processes and providing recommendations for overall efficiency in the Modernization front-line offices?
• Does front-line safety, training, working cross-functionally with Region Managers and supporting the Region’s/District’s leaders in these initiatives motivate you?
• Do you thrive in areas where priorities change from time to time?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Mod Tech Support Expert, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring 8+ years of experience. Preferably, a strong background at the field modernization level with progressive and demonstrated installation management and training skills covering a broad range of modernization of elevator and escalators progressing to and including supervising, managing and leading people, within a unionized workforce.

You will use the knowledge gained through your bachelor’s degree within a technical curriculum and/or equivalent elevator- escalator industry experience.

Annual Base Pay Range: The hiring range for this role will depend on the location. The compensation package offered will depend on the candidate’s ability to meet the requirements of the role and a range of factors unique to each candidate, including skill set, years and depth of experience, certifications, and location.

(Chicago/Lombard, Detroit) - $142,900 – $196,500

(Milwaukee/Madison) - $133,500 - $184,000

(Grand Rapids) - $126,500 - $175,000

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.