Bilingual Operations Support Specialist

Must be bilingual
- Spanish

The Technology Support Specialist serves as a frontline technical resource supporting the clients customers and dealers with both machine-related and digital technology solutions. This role is responsible for diagnosing and resolving issues through phone, chat, and other remote support channels, while delivering a high-quality customer experience.

The ideal candidate possesses strong troubleshooting skills and hands-on experience with heavy equipment systems, including electrical diagnostics, fault code analysis, and machine performance issues. In addition, this individual will support the clients digital technologies such as Grade Control, Payload, Detect, Safety Systems, Command, and other connected equipment solutions.

This position requires the ability to interpret technical documentation and wiring schematics, identify root causes, guide customers through resolutions, and appropriately elevate complex issues. Successful candidates combine mechanical aptitude, technical curiosity, and strong communication skills to effectively support customers in a fast-paced environment.

• Provide technical support to customers via phone, chat, and digital channels.
• Diagnose and troubleshoot machine, electrical, and digital technology issues.
• Interpret wiring schematics, service information, and technical documentation.
• Support the clients digital solutions, telematics, and connected machine technologies.
• Document customer interactions, troubleshooting steps, and resolutions.
• Collaborate with internal teams to resolve complex technical issues.
• Deliver a positive customer experience while maintaining ownership of support cases.

Heavy Equipment Diagnostics & Troubleshooting

Electrical Systems & Schematic Interpretation

Technical Customer Support & Communication

Support, Customer service, Help desk support, Troubleshooting, Help desk

Support, Customer service, Help desk support

• Fluent in both English and Spanish (written and verbal communication).
• Ability to effectively communicate with Spanish-speaking customers, employees, or stakeholders.
• Heavy equipment, construction equipment, or diesel engine troubleshooting
• Electrical and electronic diagnostics
• Reading and interpreting wiring schematics and service manuals
• Root cause analysis and problem-solving
• Fault code diagnostics and troubleshooting
• Telematics and connected equipment technologies
• Remote technical support (phone, chat, email)
• Customer service and conflict resolution
• Technical documentation and case management
• Microsoft Office and support ticketing systems (Salesforce, Service Now, etc.)
• Knowledge of hydraulic, electrical, and mechanical systems
• Parts and service support experience
• Ability to multitask in a fast-paced support environment

Entry Level

This is a Contract position based out of Peoria, IL.

The pay range for this position is $26.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and…