Associate Team Leader

Overview

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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on a long-term transformation plan known as Block Next to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference, our door is open.

A Typical Day:
As an Associate Team Leader, you’ll support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. You’ll begin with a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible work schedule of 40 hours per week with flexibility based on business needs
• High school diploma / equivalent or higher

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients
• Lead the office operations and ensure quality service delivery aligned with company standards
• Escalate client service concerns as needed and coordinate with leadership

At H&R Block, we invest in our people by supporting their total well-being. Benefits include:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support for you and your family
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility varies)
• Other benefits with eligibility requirements and eligibility notes

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. This information is posted to provide applicants with information about potential pay; individual pay decisions depend on factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans, benefits, and programs described by the company.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Referred candidates receive increased interview chances. This is a sponsored job posting. Local postings may include job-specific details and additional requirements.