Retail Branch Manager

Retail Branch Manager I

Woodforest National Bank is a privately owned, employee‑owned bank with a strong national presence. We focus on building relationships, discovering opportunities, and serving our communities while providing excellent customer experiences. As a Retail Branch Manager I, you will drive the growth of consumer and business relationships, lead community engagement, and deliver the Woodforest Experience to every customer, every day, every time.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Show strong cultural leadership as a “Keeper of the Woodforest Culture” and energize the team around retail objectives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Partner with the Community Development Relationship Manager to execute a community engagement strategy.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform any other duty as assigned.

• Proactive in seeking business opportunities outside the branch.
• Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Passion for people with effective problem‑solving, composure, and a positive attitude.
• Quick to learn products, services, policies, procedures, regulatory guidelines, and sales processes.
• Maintain the highest level of confidentiality and follow proper policies and procedures.
• Excellent organizational skills, prioritization, and multitasking in a fast‑paced environment.
• Understanding of instructions, forms, applications, and familiarity with financial statements and credit reports.

Branch Banking

Primary Location
:
Illinois-East Peoria

Schedule
:
Full‑time

Work Locations
: IL - East Peoria-0147

Salary Range
: $53,560 - $66,961 per year

Unposting Date
:
Ongoing

Organization
:
Illinois

• 5 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing a sales team is required.
• Typically report to an on‑site manager; mentor or lead junior staff without formal personnel decisions.
• Previous in‑store banking experience is preferred, but not required.
• Must be positive and engaging.
• Preference for candidates residing within the community.

OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.

• High School Diploma or equivalent required.

• Full‑time.

• Responsible and accountable for all personnel and employment decisions at the assigned branch/location.

• Up to 50% or more outside of the branch or as needed by customer.

• Standing most of the time; may involve walking, moving, bending, stooping, or sitting for brief periods; occasional lifting up to 30 lbs.

Woodforest offers a comprehensive benefits package. Benefits include 11 holidays, sick leave accrued at 4.62 hours per pay period (bi‑weekly). All new regular, full‑time employees receive vacation and paid leave time according to their hire date:

• New hires (below SVP) hired Jan/Feb/Mar/Apr: 5 days (40 hours) Vacation and 5 days (40 hours) paid leave
• New hires (below SVP) hired May/Jun/Jul/Aug: 5 days (40 hours) paid leave
• New hires (below SVP) hired Sep/Oct/Nov/Dec:
  Not eligible for Vacation. Paid leave accrual determined by hire date.

For a complete list of benefits please see link for more information:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, Including Disability and Veteran