EVP​/Chief Operating Officer

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

The Chief Operating Officer serves the members of Samaritan Ministries by providing strategic and operational leadership for the ministry, ensuring that organizational capabilities, resources, and processes are aligned to deliver exceptional member service and achieve annual and long-term ministry objectives. Through the development of high-performing leaders and teams, the COO fosters operational excellence, organizational effectiveness, and faithful stewardship in support of the ministry's mission and vision.

• Business Acumen
• Managing Resources
• Acting with Integrity, Empathy, and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Thinking Strategically
• Holistic Thinking
• Leading Change
• Inspiring Others
• Decision Making

• Oversee the day-to-day operations of the organization.
• Enable the efficient and effective running of the organization and relieve the CEO of day-to-day operating concerns.
• Design and implement annual ministry strategies, plans, and procedures.
• Set comprehensive annual goals for performance and growth.
• Build and manage an organizational structure that effectively responds to the evolving needs of the ministry and ensures day-to-day operations are consistently aligned with organizational objectives.
• Align and integrate cross-functional operations to ensure organizational priorities, resources, and initiatives are coordinated and effectively executed.
• Ensure that all programs and initiatives operate consistently within the purpose, values, mission, and vision of Samaritan Ministries.
• Motivate the ministry to achieve and surpass annual goals and objectives, including membership targets, member experience metrics, cost-per-household targets, and BCW targets.
• Provide executive oversight and accountability for departmental strategies, plans, budgets, performance outcomes, and staff experience across all reporting functions.
• Establish and monitor key operational performance indicators, regularly communicating results and ensuring accountability for ministry outcomes.
• Recommend and implement strategies for enhanced business performance through cost reduction, capacity increase, and quality improvement.
• Lead growth of operational maturity in key capability areas, including project management, program management, improvement and innovation systems, continuous improvement/Lean, service management, digital transformation, and financial analysis and management.
• Develop, manage, and launch a portfolio of improvement and innovation initiatives that support both annual and long-term ministry goals and objectives.
• Architect and manage annual operating financials to deliver on annual goals and objectives, including effective and efficient investment decision-making.
• Architect and manage Samaritan's cost structure, including staffing and technology costs, to deliver both annual and long-term operational goals and objectives.
• Coach, develop, and encourage effective leadership as a cornerstone for maintaining strong working relationships and a high-performing management team.
• Identify, develop, and maintain a pipeline of executive leadership talent, including potential…