Donor Services Manager

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Full-Time Peoria, IL, US

POSITION TITLE: Donor Services Manager

POSITION LOCATION: Peoria Service Center, 507 E Armstrong Ave, Peoria, IL 61603

POSITION STATUS:Exempt/Salaried;
Full time, 40 hours per week

POSITION

SCHEDULE:

Typical hours are Monday through Friday, 9:00am – 5:00pm

Lead the systems and relationships that make our mission possible.

At Easterseals Central Illinois, the generosity of donors, sponsors, and community partners helps make life-changing services possible for children and families across our region. The Donor Services Manager plays a key role in ensuring those relationships are supported through accurate gift processing, thoughtful donor stewardship, reliable fundraising data, and effective Development operations.

This position serves as a technical and operational leader within the Development Department, overseeing our donor database and fundraising systems while supporting campaigns, special events, stewardship, and endowment-building activities. The Donor Services Manager also provides leadership to Development Department staff, helping build a team that is organized, knowledgeable, and equipped to support our fundraising efforts.

While much of this work happens behind the scenes, it has a direct impact on our ability to fulfill our mission. Every donation entered, acknowledgment sent, report generated, and donor record maintained helps strengthen the relationships and resources that allow Easterseals programs and services to thrive.

Easterseals Central Illinois provides pediatric therapy, education, and family support services for children with developmental delays, disabilities, and special needs. With the support of our generous donors and community partners, we are able to expand access to life-changing services that help children reach their fullest potential and strengthen families across Central Illinois.

Every gift makes a difference and behind every gift is a system that ensures it is received, recorded, acknowledged, and stewarded with care. The Development team plays a vital role in maintaining those relationships, and the Donor Services Manager helps ensure the systems and processes supporting that work are accurate, efficient, and effective.

Watch this short video to learn more about the impact Easterseals has in our communities.

We're seeking an experienced fundraising operations professional who enjoys working with data, systems, and people. The ideal candidate:

• Has at least three years of experience managing fundraising software or donor databases, including gift entry, donor acknowledgments, reporting, and donor record management
• Maintains a high level of accuracy and attention to detail and understands the importance of data integrity
• Enjoys analyzing data and creating reports that help others make informed decisions
• Has an understanding of fundraising, philanthropy, donor stewardship, and nonprofit accounting
• Communicates professionally and works collaboratively with Development, Accounting, and other departments
• Can identify opportunities to improve processes, increase efficiency, and strengthen data management practices
• Has experience hiring, training, supervising, coaching, or developing staff
• Can balance independent work with changing priorities, fundraising campaigns, special events, and department needs

Experience with Blackbaud Raiser’s Edge is strongly preferred. A bachelor's degree in communications, public relations, technical writing, English, marketing, or a related field is preferred, though equivalent training and experience will also be considered.

This role is ideal for someone who enjoys being the person others can rely on for accurate information, well-managed systems, thoughtful donor stewardship, and effective day-to-day Development operations.

Easterseals is a mission-driven organization where every role contributes to improving the lives of children and families. As part of our team, you'll find:

• Meaningful work connected to a mission that directly impacts children and families
• A supportive and collaborative workplace
• The opportunity to lead and develop a team
• A role that combines data, technology, fundraising, and relationship-building
• The opportunity to improve systems and processes that support our fundraising efforts
• The chance to help strengthen the donor…