Account Manager, Client Engagement & Adoption

Compensation Range:

Base Salary: $80,000 - $95,000 USD base + 80/20 variable

On-Target Earnings (OTE): $110,000 - $115,000 USDOTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets.

Compensation

Disclaimer:

The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need Reporting to the Mid-Market Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join our growing Mid-Market  this role, you will manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts, acting as the primary point of contact for client engagement, adoption, retention, and growth. This is a highly client-facing, sales-adjacent account management role where success is driven by strong relationship management, disciplined execution, and proactive client engagement.

You will work in a two-to-one model with Sales Executives, supporting shared bookings targets while taking primary ownership of gross retention (GRR) outcomes. This role is best suited for someone who is hungry, coachable, and comfortable working in a fast-paced, evolving environment where accountability and adaptability are critical.

This is a remote-first role based in the United States (Eastern or Central Time Zone preferred), supporting Northeast U.S. territories. Occasional travel (25% or less) is required for client engagement, meetings, and events.

What’s in it for youHigh-growth mid-market build-out. You will join a newly established mid-market structure at Altus Group, with the opportunity to help shape how the function scales, operates, and evolves as it grows.

Direct client impact and ownership. You will manage a significant portfolio of existing clients and play a central role in driving adoption, retention, and expansion across Altus solutions. Your work will directly influence client satisfaction, product value realization, and revenue outcomes.

Exposure to a resilient, growth-oriented industry. You will work at the intersection of technology and commercial real estate, supporting sophisticated investors, asset managers, and operators within a stable, globally relevant industry.

Clear and tangible career progression. You will have defined pathways into enterprise account management, sales, or future leadership roles as the mid-market function continues to expand and mature.

As our new Account Manager, Client Engagement & Adoption, you will:

Own and manage a portfolio of existing clients. You will manage approximately 150 CRE client accounts, serving as the primary point of contact for engagement, relationship management, and account coordination. These are existing customers only, with no net-new sales responsibility.

Drive adoption and client value realization. You will ensure clients are effectively using Altus solutions by leading onboarding support, product education, usage monitoring, and ongoing engagement. Your focus will be helping clients embed Altus tools into their daily workflows.

Build strong client relationships and trust. You will develop relationships with asset managers, operators, analysts, and senior stakeholders through regular check-ins, business reviews, and proactive engagement.

Support retention and expansion outcomes. You will identify upsell and cross-sell opportunities in partnership with Sales Executives and contribute to shared bookings targets while owning primary accountability for gross retention performance.

Act as the escalation and coordination point. You will coordinate with internal teams (Product, Support, Advisory, and Sales) to resolve client issues quickly and ensure a seamless customer experience.

Leverage data to drive account health. You will use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities across your portfolio.

Operate in a high-accountability, high-collaboration model. You will work closely with Sales partners in a 2:1 structure, balancing shared commercial goals with individual performance expectations in a team-oriented environment.

You bring:

The client-facing experience. You bring 2–5+ years of experience in…