Wholesale Yard Representative

Full Time Sales Workers Saint Charles, IL, US

7 days ago Requisition

Salary Range: $19.00 To $22.00 Hourly

OBJECTIVE / ACCOUNTABILITY

Provide knowledgeable, responsive service to wholesale customers while supporting sales, inventory, and daily yard operations for Midwest Ground covers and Midwest Trading. The Wholesale Yard Representative builds strong customer relationships, promotes products and services, maintains safe and efficient operations, and contributes to sales and profitability goals through dependable service, teamwork, and continuous improvement.

KEY RESPONSIBILITIES

• Provide timely, knowledgeable, and professional service to wholesale customers through phone, email, and in-person interactions.
• Build customer relationships by understanding needs, recommending appropriate products, communicating policies clearly, and following requests through to resolution.
• Process quotes, orders, payments, applications, invoices, and other customer transactions accurately using Business Central and other company systems.
• Promote Midwest Ground covers and Midwest Trading products, including seasonal, specialty, and overstock opportunities, while working toward established sales and profitability goals.
• Support customer events, Wholesale Yard activities, U-Pick, tree sales, and other promotional opportunities that strengthen relationships and grow sales.

Yard & Operational Support

• Support the daily organization, appearance, and functionality of the Wholesale Yard, displays, Trading products, and customer areas.
• Safely operate and maintain assigned equipment, including forklifts, bucket loaders, tree loaders, and other yard equipment, as trained and authorized.
• Coordinate paperwork, product movement, customer requests, and other operational activities to support an efficient customer experience.
• Participate actively in safety training and maintain a clean, organized, and safe work environment.
• Communicate equipment, facility, product, or safety concerns promptly and help identify solutions.

Inventory & Product Knowledge

• Conduct regular nursery and yard walks to stay informed about inventory, plant quality, product availability, and customer opportunities.
• Use Business Central and other company systems to research and communicate current and upcoming inventory information.
• Respond proactively to product shortages, quality concerns, inventory changes, and customer questions, identifying alternatives when appropriate.
• Develop and maintain strong knowledge of Midwest Ground covers and Midwest Trading products and services.
• Share customer feedback, inventory observations, and market insights with the appropriate teams to support sales, production, and business decisions.
• Collaborate with Sales, Production, Inventory, Shipping, U-Pick, and other teams to provide effective customer solutions and maintain smooth operations.
• Participate in training and cross-functional learning to continually develop product, equipment, system, safety, and industry knowledge.
• Support process, procedure, and system improvements that increase efficiency, improve customer service, and strengthen business results.
• Develop proficiency in ROSS reporting and other tools to track sales, inventory, and departmental performance.
• Coordinate, document, and support donation orders and other special projects as assigned.

EDUCATION AND / OR EXPERIENCES

• Associate degree or higher in Horticulture, Business, Sales, Marketing, or a related field preferred.
• Two years of horticulture, wholesale, sales, customer service, retail, or related experience preferred.
• Experience with plant material, wholesale operations, inventory, or material-handling equipment is beneficial.
• Bilingual English/Spanish skills are preferred.
• All education and experience levels are welcome as this is a foundation level, career building role.

SKILLS AND ABILITIES

• Builds and invests in customer relationships through active listening, positive interactions, clear communication, and dependable follow-through.
• Demonstrates sound judgment and personal ownership by thinking safe, working safe, paying attention to details, and making quality personal.
• Remains positive and solutions-oriented when inventory, product quality, customer needs, or business priorities change.
• Works collaboratively, assumes positive intent, and is easy to work with while contributing to a strong team environment.
• Demonstrates curiosity and a commitment to lifelong learning, improvement, and delivering results for our customers and our business.

COMPENSATION…