Assistant Director for Outreach and Wellbeing Job Peoria area,Illinois USA,Social Work

Assistant Director of Student Support Services for Outreach and Wellbeing

The Student Support Services Assistant Director for Outreach and Wellbeing supports student success through proactive outreach, coordinated case management, and targeted initiatives designed to help students overcome barriers to engagement and persistence. The position coordinates student support efforts using Navigate
360 and collaborates with campus partners to identify students who may benefit from additional assistance.

The Assistant Director has a particular focus on commuter students and students with disabilities, helping these populations connect with university resources, build relationships, and access opportunities that support their academic and personal wellbeing. The position also advises Bradley HEAT (Help, Educate, Advocate and Teach), a peer mentor group that promotes student connection, education, advocacy, and awareness of campus resources.

Working collaboratively with the Student Support Services team and other campus partners, this position helps ensure students receive timely, appropriate, and coordinated support throughout their Bradley experience.

Essential duties and responsibilities

Student Outreach and Navigate
360 Case Management

Assist with proactive student outreach and case management using Navigate
360 and other university-approved systems.
Review student referrals, alerts, and other available indicators to identify students who may be experiencing academic, personal, social, or other barriers to success. Contact students to assess concerns, encourage engagement, and connect them with appropriate campus resources.
Coordinate referrals and follow-up with relevant offices, including the Academic Success Center, Counseling Services, Student Access Services, academic advising, and other student support services.
Monitor cases to support timely follow-up and appropriate coordination among university personnel.
Maintain accurate, appropriate documentation and follow university policies regarding confidentiality, information sharing, and student records.
Collaborate with campus partners to improve referral processes, case coordination, and communication regarding student support needs.
Use available data and student feedback to identify barriers to participation and areas where additional outreach may be needed.
Assist with preparing reports and recommendations to inform program planning and resource allocation.
Use assessment findings to strengthen student support and contribute to the University's retention and student success goals.
Track outreach efforts, case management activity, referral outcomes, and participation in targeted programming.

Targeted Outreach and Programming for Commuter Students and Students with Disabilities

Develop and implement outreach strategies and programming that address the needs of commuter students and students with disabilities.
Identify barriers that may limit students' engagement with campus, including transportation, scheduling, access to resources, technology, and difficulties navigating university services.
Provide individualized outreach to help students connect with appropriate resources, programs, and campus contacts.
Develop programming and communication strategies that make campus opportunities and support services more accessible to students who may face additional barriers to participation.
Collaborate with Student Access Services to connect students with disability-related resources and promote awareness of available support services.
Collaborate with Student Engagement to connect commuter students with appropriate resources and promote awareness of available engagement opportunities.
Work with relevant campus offices to identify opportunities to improve the…