Service Review Officer

This job was posted on:
September 3, 2025

JOB TITLE:
Reviewing Officer – Care at Home
LOCATION:
Caithness Support Service
TELEPHONE:
JOB TYPE:
Part-time, 22.5 hours, Permanent
SALARY: £24,570 – £25,545 per annum

Centred is a progressive charitable company based in the Highlands that supports people through mental ill health toward mental well-being. Our services are based in Caithness, Easter Ross, Inverness, and Lochaber. Centred Recovery Centre, based in Inverness, is a centre that provides support and accommodation for up to 23 service users.

We are looking for a Reviewing Officer to join our Caithness Support Services team and play a key role in helping service users shape their support and move forward in their recovery.

As a Reviewing Officer, you will play a key role in ensuring that the support we provide through Caithness Support Services is effective, person-centred, and continuously improving. Reporting to the Community Services Manager, you will work closely with service users, their families, colleagues, and external agencies to review and shape individual support plans.

Key responsibilities include:

• Scheduling and carrying out regular reviews with service users, families, and staff to ensure support remains relevant and effective.
• Updating care plans and risk assessments to reflect agreed changes and ensure compliance with Care Inspectorate standards.
• Promoting active participation from service users, families, and staff in the reviewing process, ensuring everyone’s voice is heard.
• Identifying unmet needs and liaising with other agencies to agree appropriate changes that maximise independence and quality of life.
• Supporting the development of local service user groups, encouraging meaningful involvement in activities and service improvements.
• Communicating review outcomes to staff teams to ensure consistent, high-quality support delivery.

This role is ideal for someone with a strong understanding of social care who enjoys combining direct service user engagement with structured review and planning. It offers the chance to make a real impact on people’s recovery journeys while developing your own professional skills.

At Centred, we value our people and offer a rewarding benefits package, including:

• Flexible hours and hybrid working (for some roles)
• 32 days’ paid holiday a year (pro-rata), increasing up to 35 days
• Pension scheme with up to 8% employer contributions
• Life assurance
• Employee assistance programme
• Professional development opportunities, including funded SVQ training
• Cycle-to-work, Tech, and Car schemes
• Hastee (access part of your pay as you earn it)
• Bluelight Card eligibility for retail and leisure discounts
• Employee benefits platform with a wide range of savings
• Health and wellbeing support paid for by the company
• Support of experienced and qualified colleagues

We’re looking for someone who:

• Has, or is willing to work towards, at least SVQ Level 2 in Health and Social Care.
• Holds, or is willing to work towards a PDA in Medication Administration.
• Has experience working in mental health or care at home services.
• Can manage their own workload, show initiative, and adapt to changing needs.
  
  Has strong communication and report-writing skills.
• Holds a full driving license with access to a vehicle insured for business use.
• Is committed to their own professional development and to making a positive difference in people’s lives.

If you are passionate about mental health and empowering others, Centred doesn’t just offer a job – we offer a career.

Join our sector-leading charity and help us bring our vision to life.

Centred is fully committed to paying the Real Living Wage. Diversity and inclusion are at the heart of what we do, and we encourage everyone to bring their authentic selves to work. We are regulated by the Care Inspectorate, and successful candidates will undergo a PVG check with Disclosure Scotland.