Director of Operations

• Location 251 East Rider Street,Perris, CA, 92571,United States
• Base Pay $ - $ / Year
• Employee Type Exempt - FT

The Director of Operations is responsible for providing leadership and direction to the overall performance of the warehouse/distribution center to ensure that business operations are executed efficiently and effectively, accomplish the goals/objectives/operational metrics, and achieve excellent customer service. The Director of Operations will be expected to achieve cost-efficient labor management results and lead cross-functional and multi-level teams to drive the business.

In addition, the Director of Operations will be responsible in executing warehouse performance objectives, strategic planning, continuous process improvement, and support employee relations.

• Develop and implement strategic and tactical action plans; create and facilitate meeting agendas; and identify, implement and monitor key business metrics to drive effective cost- effective results, and to achieve customer requirements.
• Manage strategic, continuous improvement processes and cross-functional projects, including the measurement of progress and business impact.
• Provide leadership through effective communications, coaching, training, and development.
• Direct activities to support our budget requirements and work toward achieving the goals and objectives to meet business profitability and growth.
• Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
• Work in collaboration with Human Resources in resolving labor issues, employee relations issues, and supporting HR programs.
• Establish excellent customer relations and ensure that the account receives the highest level of support and service.
• Establish excellent customer relations and respond to customer requests and inquiries in a timely manner.
• Establish a safe work environment and ensure compliance with company safety standards and Cal-OSHA/OSHA regulations. Manage programs for maintaining company standards of housekeeping, maintenance, security, and safety of equipment and facility in a manner that assures their most efficient operation.
• Hold leadership team accountable in accomplishing the established goals and objectives, including administering performance evaluations and disciplinary processes to ensure a productive work environment.
• Contributes to the formulation and administration of company policies, budgets and development of long-term strategies, goals and objectives.
• Reviews analyses of activities, costs, operations, WM systems, and forecasts data to determine facility progress toward stated goals and objectives.
• Reviews all warehouse equipment purchases and leasing contracts.
• Creates an atmosphere that promotes employee involvement. Communicates regularly with facility management and employees.

• Champions and fosters employee involvement, high collaboration and teamwork. Hands on leadership; regularly engages with all employees. Upholds company culture and values.
• Establishes and frequently reviews developmental action plans that promote positive growth for the individual and strengthens succession planning initiatives.
• Conducts performance evaluations and recommends promotion, wage increases and other performance related actions such as verbal and written counseling notices, discipline, and termination of employment.
• Strong leadership skills including a collaborative, decisive, and engaging leadership style. Builds strong, trust-based, positive relationships with internal and external constituents.
• Seeks out and listens to others’ ideas and suggestions. Provides clear and concise feedback to direct reports, peers and senior leaders.
• Ability to effect change and implement new ideas to support business operations.

• A minimum of 10 years demonstrated work history in a large, volume driven, fast-paced distribution center with in-depth knowledge of warehousing and supply chain principles and processes.
• Proven effective leadership experience in managing senior managers and non-exempt employees.
• Knowledge of distribution and compliance

• Have exemplary customer service skills.
• Disciplined planning and organizing skills.
• Ability to work in a fast-paced environment and be flexible.
• Ability to perform job duties with high attention to detail and accuracy.
• Excellent communication skills.
• Ability to effectively handle…