Patient Service Specialist

Department: 01120 AHNMG Primary Care:
Perry - Family Medicine

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Varies

Pay Range: $19.45 - $29.20

Under the direction of the Practice Manager, performs patient scheduling and registration, collects fees, completes End‑of‑Day reconciliation processes, answers telephones, relays messages, and performs various other receptionist duties.

Greets patients and assists with check‑in/registration process.

Answers incoming calls and directs as needed.

Schedules appointments, collects copays, confirms appointments, and contacts patients by phone to notify/schedule them for past‑due preventative services.

High School graduate or GED equivalent. Twelve months previous patient registration, scheduling or operator experience in a physician office required.

Excellent customer service skills. Knowledge of basic medical terminology and general office procedures preferred. Must be able to type 40 wpm and have computer experience with contemporary office‑based products such as Microsoft Word, Excel and Outlook.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, career development programs, and more – so you can live fully at and away from work.

• Base compensation listed within the pay range based on qualifications, skills, experience, or training
• Premium pay such as shift, on‑call, and other based on the position
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois;
Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value‑based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.

Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.