Hotel Front Desk Attendant

New Hotel Opening Soon! Be part of something unique at our dual-branded Fairfield by Marriott and Towne Place Suites by Marriott, where two trusted Marriott brands come together to offer an exceptional guest experience. We’re looking for a Front Desk Associate who is professional, personable, and service-driven to join our growing team. This role plays a key part in welcoming guests, managing daily operations, and delivering the hospitality that defines both brands—whether guests are here for a quick stop at Fairfield or an extended stay  dual branded property features more than these typical brands and includes a restaurant, bar, live entertainment, and convention center.

The hotel is located within the Georgia National Fairgrounds.

• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage reservations, room assignments, and billing
• Respond promptly to guest inquiries, service requests, and concerns
• Share information about hotel amenities, local dining, and area attractions
• Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain a neat, organized, and professional front desk area
• Deliver brand-appropriate service with attention to detail
• Check guests in and out with accuracy

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Previous hospitality or customer service experience preferred
• Strong communication, problem-solving, and multitasking skills
• Friendly, professional demeanor with a team-first attitude
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent required

$11 - $14 hourly