Shift Lead

Shift Lead

Krystal Restaurants LLC

We are looking for an entry‑mid level Shift Lead to help lead the team and ensure operational excellence. This position offers competitive starting pay, flexible schedules, health benefits, and a 401(k).

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant, ensuring compliance with company standards in product preparation, customer service, facilities maintenance, and financial accountability. The Shift Leader works with the management team to select, train, and coach A+ talent to achieve key results in People, Customer, Sales, and Profit.

• Demonstrate Krystal Core Values while building high‑performing employees through training, retention, and recognition.
• Partner with management to execute the Performance Management process, ensuring employees are set for success and held accountable.

• Drive a customer‑focused culture by resolving issues and training employees to meet or exceed service standards.
• Coach staff to maintain core operational procedures through OSM and company systems.
• Ensure food safety standards are met through direct observation while running shifts.

• Partner with management to implement restaurant‑level plans and marketing initiatives.

• Execute cash/security, inventory, labor, and food control procedures during shifts, taking action to identify and close gaps.
• All duties described are not exhaustive and may include additional responsibilities as needed.

• Must be at least 21 years old.
• Servsafe certification required.
• High school diploma or GED preferred, with at least one year of restaurant experience.
• Proficiency with Microsoft Office applications.
  
  Must be able to work flexible schedules, including days, nights, overnights, and weekends.
• May be required to travel to other locations for business purposes.

• Customer focus:
  Recognize guests as the primary focus and model high standards.
• Initiative:
  Take action without prompting and pursue goals beyond job requirements.
• Action oriented:
  Maintain high levels of productivity and determination.
  
  Team player:
  Encourage cooperation and promote a respectful, inclusive work environment.

• Lift up to 70 pounds frequently to move objects or supply.
• Carry products or boxes weighing no more than 70 pounds.
• Consistently prepare products, kneel, and follow proper lifting procedures.
• Lifts for product preparation, stocking, and inventory.

Entry level

Full‑time

Management and Manufacturing

Restaurants