Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities, and to maintain a high performing, connected culture where everyone belongs.

We strive to continuously improve our business with a long-term strategy and transformation plan focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Support a single retail tax office during tax season, consistently exceeding client expectations and providing daily operations direction for the office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution of client service.
• Ensure proper scheduling of clients and resolution of conflicts, escalating as needed to the Multi-Unit Team Leader and District General Manager.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure scheduling, timely delivery of work, and adherence to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills with the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate and wellbeing initiatives.
• Wellbeing programs to build healthy habits, and support for neurodiversity and caregivers.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• to explore all available benefits.

H&R Block is committed to building a connected culture where trust, care, and collaboration enable everyone to belong and bring their authentic selves to work.