Team Member, Retail

Overview

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of duties during 95 percent of the day, with the ability to perform all listed duties accurately, efficiently and safely on a regular basis and without advance notice:
• Operate cash register/computer following cash handling procedures.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate Forklift (unless under the age of 18).
• Operate Cardboard Baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with any of the above duties.
• Team Members may be required to perform other duties as assigned.

Experience: No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Ability to read, write, and count accurately.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Working environment is generally indoors with moderate noise.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate.
• Shifts vary by store but are generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to Company safety training and guidelines.

• Move and transfer merchandise weighing up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with proper equipment.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for an entire shift.
• Safely access all areas of the store and operate store equipment (e.g., dolly, handtruck, forklift, baler, computer, cash register) as applicable to age.
• Read, write, and count accurately to complete all documentation.
• Communicate effectively with team members and handle birds/poultry as required.
• Successfully complete all required training and any relevant certifications (e.g., propane dispensing if applicable and not restricted by age).

This job description represents an overview of responsibilities. It is not intended to be a comprehensive list of duties. A team member should perform all duties as assigned by their supervisor.