Inside Sales Specialist

The Inside Sales Specialist is integral in supporting the sales team's day-to-day operations, including administrative support, CRM management, sales reporting, and customer-facing coordination. This role serves as a key point of contact for prospects and customers, and works closely with Territory Sales Managers, the Sales Team Lead, and Marketing to keep sales operations running smoothly. As an internal and external customer focused team player, this organized specialist juggles a variety of tasks at once with great follow-through to manage multiple projects and ensure deadlines are met.

The Inside Sales Specialist is integral in supporting the sales team's day-to-day operations, including administrative support, CRM management, sales reporting, and customer-facing coordination. This role serves as a key point of contact for prospects and customers, and works closely with Territory Sales Managers, the Sales Team Lead, and Marketing to keep sales operations running smoothly. As an internal and external customer focused team player, this organized specialist juggles a variety of tasks at once with great follow-through to manage multiple projects and ensure deadlines are met.

• Provide administrative support to the sales team, including scheduling meetings, preparing reports, and maintaining client records.
• Assist with sales recommendations and other customer deliverables for traveling Territory Sales Managers (TSMs), ensuring accuracy and timely delivery.
• Coordinate with the marketing team to support trade shows, conferences, events, and customer visits.
• Support communication and flow of information from sales team members to other departments.

• Answer sales phone calls and share customer inquiries with Territory Sales Managers or outside distributors.
• Handle incoming prospect inquiries, providing information or redirecting them to the appropriate TSM, distributor, or international distributor.
• Conduct monthly follow-ups with customers who received chambers three months prior, recording feedback in the Customer Feedback tracker.
• Attend trade shows and events as needed as well as assist with facility visits (customer and/or outside distributors)
• Prepare Open Territory International and GSA sales recommendations for assigned regions.

• Perform SugarCRM updates to ensure client information is accurate and sales activity is properly tracked and identify/coordinate training opportunities/need for the team as needed. Provide feedback to other team members for consistency and accuracy of customer data.
• Generate sales reports using SugarCRM and Sci Leads to support customer outreach, data mining, and forecasting.
• Support sales and marketing team in tracking leads and sales through the SugarCRM database.
• Maintain and clean-up customer and prospect information in SugarCRM database (and other applicable systems).

• Enter all incoming Purchase Orders in M2M and provide supporting communication.
• Support delivery of onboarding to new sales team members, including training on internal systems and processes.
• Follow ISO procedures and processes for sales, marketing, and the company.
• Back-up other Percival support roles when team members are out of the office or additional support is needed.

• Bachelors/Associates degree in sales, marketing, or related field of business or 2+ years of experience in sales support, sales operations, or inside sales, preferably in a B2B or scientific/industrial equipment environment.
• Working knowledge of CRM platforms;
  SugarCRM experience preferred.
• Strong attention to detail and accuracy, particularly with sales recommendations and government/international documentation.
• Strong written and verbal communication skills.
• Experience providing service and support to internal and/or external customers and stakeholders.
• Ability to manage multiple priorities and deadlines from several traveling sales representatives.
• Working knowledge of, or willingness to be trained on, ISO quality procedures relevant to this role.
• Experience and working knowledge of Microsoft office products (Excel, Word, Outlook, PowerPoint a plus)

• Experience supporting government (GSA) or international/distributor sales channels.
• Experience with trade show or event coordination.
• Background in life science, laboratory, or industrial equipment industries.