Customer Service

Customer Service Representative – $18-$20/hr | Monday-Friday | No Weekends The Advance Group is hiring Customer Service Representatives to support the Project Services department of a leading company in the Perrysburg, Ohio. This is a great opportunity for someone who enjoys helping customers, staying organized, and keeping projects moving forward. If you have strong communication skills, attention to detail, and are comfortable working in a busy office environment, we'd love to hear from you!

These are initially temporary positions lasting at least two months, with potential for temp-to-hire for the right candidates. You'll receive hands-on training and have the opportunity to learn the company's internal systems and processes. This role may also provide a path toward future Project Coordinator opportunities.

• Answer incoming customer service calls and assist with basic questions and project updates.
• Will answer a high volume of calls consistently
• Look up project information in the company's internal tracking system (SEP)
• Provide customers with updates regarding project status, scheduled appointments, and next steps
• Make outbound calls and follow up with customers as needed
• Process PMTP calls by reviewing and confirming customer contact information, project details, and project scope
• Confirm customer availability and verify that sinks, hardware, and other necessary materials have been ordered before projects move forward
• Track projects through completion and help ensure all required steps are completed
• Gather customer information and pass more complex questions, concerns, or complaints to the appropriate team member for follow-up
• Help maintain timely communication with customers and provide a positive customer experience

• Friendly, personable, and professional with a customer-focused attitude
• Strong customer service experience, experience dealing with a large volume of customers and difficult/unhappy clients
• Comfortable speaking with customers over the phone and making outbound calls
• Strong communication and active listening skills
• Patience and empathy when working with customers
• Excellent multitasking and organizational skills along with strong attention to detail and ability to accurately review and confirm information
• Ability to pass a pre-employment drug and background screen
• Comfortable learning new computer systems, software, and processes
• Ability to work in a fast-paced office environment while managing multiple tasks and follow-ups
• Dependable with excellent attendance and punctuality
• Must be able to work in an open office environment with typical background noise
• Position is primarily seated and requires the ability to climb one flight of stairs

Monday-Friday, 8:00 AM-5:00 PM

$18-$20/hr, depending on experience

Our mission is to become a true resource to our candidates and connect them with leading employers in Northwest Ohio and Southeast Michigan. Advance your career with us.

• Health Benefits at Low Group Rate
• Paid Time Off and Holiday Pay
• 401K Plan
• Referral Bonuses
• Performance and Attendance Incentives

"All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin"