Technology Technician

MDpanelis one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S.MDpanelallows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities.

In return, our carrier and attorney clients receive timely, complete, thorough, and easy-to-understand opinions to support the medical legal inquiry.

MDpanelis revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and are relentless about removing the burden of administration, securing exam volume, preparingforand supporting physical examinations, backend processing, report submissions, and billing. At the heart ofMDpanel, our team is committed to delivering an unparalleled experience for all stakeholders.

We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission.

The Technology Technician is responsible for managing MDpanel's enterprise-wide hardware operations and supporting the technology asset lifecycle across MDpanel divisions and locations. This includes the coordination, deployment, maintenance, replacement, logistics, and retirement of company technology assets.

The position is based at the Perrysburg, Ohio office and is 100% onsite; remote work is not available. In addition to these enterprise-wide hardware responsibilities, the technician serves as the onsite IT resource for the Ohio office, supporting end users, infrastructure, systems, connectivity, servers, backups, security controls, and other onsite technology needs.

The technician also serves as a primary point of contact for MDpanel IT support, assisting users with system access, software, applications, operating systems, connectivity, and other daily technology needs. The role supports user access throughout the account lifecycle, provides technology guidance, maintains support documentation, coordinates with vendors, and escalates technical or security issues as needed. This position reports to the Information Technology Manager, works closely with the Technology and Cybersecurity teams, and may travel to other MDpanel locations as required.

• Maintain accurate inventory and records for MDpanel technology assets, equipment, software, licenses, assignments, locations, and status, including but not limited to computers, VoIP phones, tablets, printers, network equipment, accessories, and related technology.
• Responsible for the full lifecycle of technology assets, such as procurement support, preparation, configuration, deployment, maintenance, repair, reimaging, replacement, reassignment, return, secure data wiping, and retirement.
• Coordinate all technology asset logistics, including packing, shipping, tracking, transfers, relocations, replacements, receipt confirmation, and movement across users, departments, and MDpanel locations.
• Coordinate warranty, repair, service, replacement, and other vendor support for technology assets.
• Support and maintain shared office technology and peripherals, such as supplies, service requests, maintenance, and vendor coordination.

• Serve as the first point of contact for MDpanel users needing IT support, whether in person or remotely.
• Support user access to company…