Housing Assistant, Administrative​/Clerical

Housing Assistant

Permanent, 37 hours per week

£26,824 - £31,022 per annum (depending on skills and experience)

This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday.

The successful candidate will need to be able to work independently in a fast‑paced environment dealing with customer enquiries and liaising with external agencies.

The ability to use all Microsoft packages would be advantageous.

• Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)
• Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs
• Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint
• Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties
• Maintain the computerised systems used by the Housing Service
• Actively promote services available to the public/stakeholders and keep information up to date
• Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.
• Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.
• Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.
• Assist in the preparation of reports.
• Attend Council meetings and meetings with statutory/voluntary agencies as required.
• Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.
• Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.
• Have the ability to undertake site and home inspections. Full driving licence and access to a car is required.

• Agile Working
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer on  or email r

Please note:

Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

Closing date:
Sunday 25 January 2026

Interview date:
Thursday 5 February 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

• Employee Benefits
• We are Wychavon Council Plan
• Job Description