Parking Administration Assistant

Parking Administration Assistant

22.2hrs per week;
Monday to Wednesday, 9am‑5pm. Permanent – £15,111.00 – £15,593.40 per annum (FTE £25,185 – £25,989). Pay award pending.

Think administration is all filing and paperwork? Think again! Our Parking Services Administration Team deals with a huge variety of tasks every day covering eight councils, making this a role that keeps you on your toes. From processing permits and taking payments to helping customers with the parking appeals process and managing a busy inbox, there’s always something new to get involved in.

We’re looking for someone who is organised, detail‑focused and enjoys helping people. Parking experience isn’t essential – whatever matters most is a positive attitude, confidence, willingness to learn and we’ll help with the rest. If you enjoy a role where every day is a little different, this could be the perfect opportunity for you.

• Process parking permits and related documentation.
• Collect and process parking payments.
• Assist with parking appeals and related correspondence.
• Manage the Parking Services inbox and respond to customer inquiries.
• Support the team with other day‑to‑day administrative duties as required.

• Confident using IT systems and can quickly learn new software and processes.
• Clear and confident communicator, both over the telephone and in writing.
• Effectively plan, organise and prioritise workload.
• Have a keen eye for detail ensuring accuracy and consistency across a range of administrative, communication and customer service tasks.
• Remain calm, organised and professional when working under pressure and managing competing priorities.

• Excellent pension scheme with employer contributions.
• Generous annual leave entitlement with options to purchase additional leave.
• Committed training programme and development opportunities.
• On‑site nursery with 20% staff discount.
• Discounted gym and swim membership.
• Health and wellbeing support and a free employee assistance scheme, including access to counselling services.
• Cycle to work scheme.
• Employee discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face‑to‑face communication, collaboration and connection; therefore, all our roles have an office‑based requirement with some agile working as part of the role.

Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.