ICT Apprentice

Provide technical support to customers both internally and externally, through a range of communication channels, establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools.

We are looking for a motivated and enthusiastic individual with a strong interest in ICT and technology. The ideal candidate will be eager to learn, reliable, and keen to develop their skills in a professional working environment.

You will be:

• Passionate about IT, computers, and technology
• Willing to learn and take on new challenges
• Reliable, punctual, and well‑organised
• A good communicator with a positive attitude
• Able to work independently and as part of a team

Desirable skills and qualities:

• Basic knowledge of computers, software, or networks
• Problem‑solving skills and attention to detail
• GCSEs (or equivalent) in Maths and English essential

This is a great opportunity for someone starting their career in ICT and looking to gain hands‑on experience while working towards a recognised qualification.

Salary: £16,705.13 per annum (A pay review will be completed once successfully completing the apprenticeship)

Monday to Friday (08.00 until 17.00) with half an unpaid lunch break.

The candidate would receive the following:

• Support and mentoring from experienced IT professionals
• Opportunity to gain a recognised qualification
• Friendly and supportive working environment
• Competitive apprentice salary
• Valuable experience in a growing industry

As an ICT Apprentice you will be completing the following duties:

• First point of contact for general IT issues, including hardware and software.
• Handle queries and issues on all internal IT equipment, including telephones, clocking in system, fingerprint access systems.
• Ongoing training to develop additional skills to assist external customers.