Customer Support Agent

Full Time | Up to £30,000 | Permanent | First & Second Line Support

Do you have a strong customer service background alongside a genuine interest in technology and problem solving?

An established technology business is looking for a Customer Support Agent to provide first and second-line support across a range of software, hardware, video and asset-tracking solutions.

You'll be the first point of contact for customers, helping diagnose technical problems, resolve queries and ensure they receive a professional and efficient service.

• Provide first and second-line technical support by phone and email.
• Diagnose software, hardware and product-related issues.
• Troubleshoot faults remotely and escalat
  * e more complex cases when required.
• Configure, programme and test tracking devices and associated equipment.
• Support customers with video footage retrieval and technical queries.
• Maintain customer accounts, devices and asset records.
• Record accurate ticket information and case notes.
• Identify recurring issues and suggest improvements to products and support processes.

• Previous customer service experience.
• Good technical aptitude and an interest in software and hardware.
• Confident troubleshooting problems using a logical, methodical approach.
• Strong telephone and email communication skills.
• Ability to explain technical information clearly to customers.
• Good IT skills, including Microsoft Office.
• Strong organisation and attention to detail.

• Previous first or second-line technical support experience.
• Experience using CRM or ticketing systems such as Hub Spot.
• Hardware fault-finding, repair or device configuration experience.
• Knowledge of video, telematics or asset-tracking technology.
• Understanding of GDPR when handling customer data.

If you're technically minded, enjoy solving problems and want a role where you can build both your customer service and technical support experience, we'd love to hear from you.