Title : Operations Manager, Photography

About The Role

The Manager, Photography plays a crucial role in ensuring our photo studio is operating efficiently. This person will be responsible for the daily operations of a team of Photography Production Assistants and Fashion Product Handlers working in a high-volume, fast-paced photo studio. The most qualified candidates will have a strong leadership background with a proven track record for managing KPIs in a fast-paced, production driven environment.

• Provide strong leadership by building a team focused on providing an excellent consignor experience
• Partner with inbound and outbound leader to achieve collective goals
• Develop and execute continuous improvement projects for the Photography team
• Drive team accountability and results while prioritizing a positive and encouraging employee experience
• Hold team members accountable for production and quality metrics
• Train on and enforce photo studio policies
• Track and report on individual and team productivity throughout the month

This role is performed in a studio with flashing lights of varying frequency and intensity and requires the use of multiple screens (camera, laptop, monitors, etc.) and may be triggering for those with photosensitivity. Additional information is available upon request.

Minimum Requirements

• 5+ years of experience leading and managing a team of 75 or more, preferably within an e-commerce warehouse environment
• 5+ years of operations experience, preferably within an e-commerce warehouse environment

• A proven track record for managing and developing a high performing team in a metrics-based environment
• Excellent business judgment, fact-based decision-making, and problem solving skills
• Drive to achieve results both individually and as a team
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
• Adaptability and openness to change
• A growth mindset with a solutions focus

Preferred Requirements

• Bilingual (Spanish)
• Bachelors degree
• Experience with team scheduling
• Proficiency with Google Suite

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected salary range for this role is $73,440.00-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status.…