Receiving Lead

About The Role

Our Authentication Centers (warehouses) are where the magic happens. The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.

As a Receiving Lead, you will help drive productivity by motivating team members to achieve performance metrics. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

• Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics
• Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams
• Work closely with Authentication, Photography Leads on the inbound consignment process for VIP consignors and celebrity sales
• Assist with Client Services inquiries by providing consignment information to our Exceptions team
• Execute quality control efforts set by the company focusing on brand and condition standards
• Work closely with the Product Handling team to ensure all operating procedures are being properly followed
• Manage item inquiries from the field Sales team
• Contribute to a positive work environment focused on driving results and employee satisfaction
• Be heavily engaged with the team by using strong communication skills and creative ways to interact
• Coach to best practices in the moment and report to assistant manager any repeat non compliance
• Provide administrative support related to specific product channels
• Be consistently present on the receiving floor looking for areas of opportunity and motivating team to achieve productivity goals

Minimum Requirements:

• Minimum 1 year of experience working in ecommerce warehouse or production setting, achieving hourly quotas
• Strong leadership aptitude and a desire to grow into a management role
• Ability to work well independently, but lead by example in a team environment
• Outstanding oral and verbal communication; comfortability with cross functional communication
• Positive and encouraging demeanor with ability to motivate others
• Ability to read and understand KPIs and Looker reports
• Great time management skills and ability to prioritize daily tasks
• Strong attention to detail, highly motivated, and proactive
• Internal candidates must have positive KPI’s and productivity metrics

Preferred Requirements:

• Proficiency with Mac OS, Google Suite
• Leadership experience

• Hourly base pay + incentive pay based on performance/ quota targets achieved
• Group Health Insurance
  - Medical, Vision, Dental
• Employee Stock Purchase Plan
• 401K (with company matching up to $1K)
• 18 PTO days (accrued with tenure) and 10 paid company holidays
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $20.50-$21.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women s and men s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with…