Title : Fine Jewelry & Watch Coordinator

About The Role

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.

As Coordinator for Fine Jewelry & Watches, you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments and management. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order

• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline

• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors

• Investigate and resolve inquiries and issues with urgency

• Track exceptions, rejections and buy-outs, communicating to appropriate channels

• Order supplies and tools for multiple locations

• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency

• Administrative duties

Minimum Requirements:

• 2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience required

• Bachelor’s degree from an accredited college or university preferred

• Graduate Gemology diploma preferred

• Strong organizational skills, attention to detail and accuracy

• Sound decision making skills

• Customer service and collaborative mindset

• The ability to prioritize multiple time‑sensitive tasks and/or elevate issues

• Comfort and ease with navigating business and/or warehouse systems required

• Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite

Preferred Requirements:

• Proficiency with Mac OS and Google Suite

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• State of the art, climate‑controlled warehouse facility

• Find out more about our Benefits here.

The expected hourly rate for this role is $19-$23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an equal employment opportunity regardless of race,…