Regional Director of Operations
Listed on 2026-10-22
-
Management
Area Manager, Operations Management, General Management, Project & Program Management
Department:
Operations
Reports To:
VP of Operations
Direct Reports:
Regional Managers
Salary Range: $120,000-$140,000
Benefits:
Metropolitan Warehouse & Delivery standard benefits package
Location:
Assigned Region
Travel:
As required to support regional facilities, customers, and operational initiatives.
The Regional Director of Operations is responsible for the overall performance, leadership, and development of warehouse and distribution operations throughout the assigned region. Reporting to the VP of Operations, this position provides direct leadership and oversight of Regional Managers, who are accountable for the day-to-day performance of their assigned facilities. The Regional Director establishes operating standards, drives financial and operational performance, develops leadership talent, and ensures consistent execution across all facilities.
This role holds Regional Managers accountable for safety, customer service, productivity, labor management, inventory accuracy, and profitability while ensuring alignment with Metropolitan Warehouse & Delivery's company wide objectives. The Regional Director translates company strategy into measurable regional results, strengthens leadership accountability, and drives continuous improvement across the operation. Success requires the ability to lead through others, identify opportunities for improvement, and ensure each Regional Manager delivers consistent, measurable results.
Structure & Leadership Accountability
Reporting Hierarchy:
VP of Operations
↓
Regional Director of Operations
↓
Regional Managers
↓
Facility Managers / Operations Managers
↓
Supervisors and Frontline Teams
The Regional Director is accountable for regional results and leads through the Regional Manager structure. Regional Managers maintain responsibility for the daily management and performance of their assigned facilities, while the Regional Director provides strategic direction, performance oversight, coaching, and accountability.
Primary Responsibilities- Provide leadership and accountability for operational performance across all assigned regional facilities.
- Directly manage and develop Regional Managers, establishing clear performance expectations and measurable objectives.
- Ensure consistent execution of company policies, operating procedures, customer requirements, and service standards.
- Conduct regular business reviews with Regional Managers to evaluate performance, address operational challenges, and establish corrective actions.
- Partner with the VP of Operations to implement company initiatives and achieve regional objectives.
- Ensure effective coordination between warehouse operations, transportation, linehaul, final-mile, customer service, and corporate functions.
- Support facility launches, expansions, customer implementations, and regional growth initiatives.
- Recruit, coach, develop, and retain high‑performing Regional Managers.
- Establish clear accountability for financial results, service performance, safety, productivity, and leadership effectiveness.
- Evaluate Regional Manager performance through regular reviews of KPIs, financial results, and operational execution.
- Develop leadership succession plans and strengthen the management pipeline throughout the region.
- Ensure Regional Managers effectively lead their facility management teams and maintain appropriate staffing and leadership coverage.
- Address performance deficiencies through structured coaching, improvement plans, and accountability measures.
- Promote a culture of ownership, collaboration, continuous improvement, and consistent execution.
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