Workforce Coordinator

Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.

At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.

With our "Great Place To Work "certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you're ready to be part of a team that's shaping the future of events and make a meaningful impact, apply now and let's transform events together.

The Opportunity

Reporting to the Workforce Manager, the role of the Workforce Coordinator is to assist with the efficient delivery of events. The primary focus is on the accurate scheduling of crew to achieve labour efficiency and successful event outcomes.

Core Responsibilities

• Roster casual and full-time crew to ensure show delivery needs are met
• Manage the rostering and payroll system (Time target / Human Force) for casual and base staff to ensure all data is accurately captured and properly authorised
• Plan the rostering of full time and casual crew to ensure payroll costs are minimised and that the skills mix on each job is accurate and appropriate
• Liaise with venues to arrange utilisation of all crew as required
• Respond to general phone inquiries to confirm staff shifts, troubleshoot where required

Your Background

• Experience in a similar role
• Respond to general phone inquiries to confirm staff shifts, troubleshoot where required
• Excellent oral and written communication skills
• Highly developed communication skills
• Time management skills; the ability to manage multiple and competing deadlines
• Excellent decision making skills

Why Join Us?

Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:

• "Great Place To Work" certification, ensuring a supportive and engaging work environment
• Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
• Wellness initiatives to prioritise your physical and mental well-being
• Ample opportunities for career progression and professional growth
• Commitment to sustainability initiatives, contributing to a greener future
• Salary packaging options

At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity.