Senior Clerical Assistant, Pullar PKC

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Senior Clerical Assistant - PKC
13844
£27,010 - £28,455
Pullar House, Perth

This full time, permanent position of Senior Clerical Assistant within the City Locality Housing Team is extremely busy and varied.

The Senior Clerical Assistant is the first point of contact for customers both internal and external accessing our service through reception and telephone calls, generic email inbox etc.

The Senior Clerical Assistant will provide administrative support within the locality housing team in relation to managing appointments, preparing documents, updating systems etc.

This role places a strong focus on customer service

This is an exciting opportunity for a dynamic individual who has a flair for customer service, to provide administrative support for housing staff within the locality housing team in Pullar House.

If you have an interest in housing this is an excellent development opportunity

This role is fully office-based and there is no opportunity for hybrid working.

You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise

You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing with an empathetic and non-judgemental approach

You must be competent in the use of all Microsoft packages, but specifically Word, Outlook and Excel and be digitally competent and comfortable in learning new systems

You must be able to work well within a team environment, but also using your own initiative and seek solutions to problems

You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation

You must be comfortable and confident in handling cash as there is a requirement to reconcile petty cash

You must be able to evaluate the significance and urgency of information received and take appropriate action

You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.

The successful candidate should hold the following behaviours, skills and attitudes:

• sensitivity and empathy
• an interest in working with diverse social groups
• excellent communication skills (verbal and written)
• a customer-first approach to work
• negotiation and influencing skills
• the ability to adapt to different situations
• self-motivation and tenacity
• the ability to make decisions, work under pressure and to meet deadlines
• the ability to work flexibly, on their own initiative and as part of a team.
• the ability to understand basic relevant legislation.

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance.

You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree. Our FAQs on hybrid working can be found at Hybrid working FAQs.

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

We would love to hear from you and would encourage you to get in touch with Carrie Clark, Area…