Accommodation Assistant, Greyfriars Hostel PKC

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful. It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Accommodation Assistant – PKC
14029
£14,406- £15,673 (18 hours per week)
Greyfriars Hostel, Perth

Greyfriars House is a homeless hostel which provides temporary accommodation for adults, both male and female. This is a valuable service for individuals with no access to accommodation or permanent address.

This post is to enable Greyfriars to form a pool of casual workers who will assist with holidays and sickness absence as and when required. As an Accommodation Assistant, you will work as part of a team to promote the safety, security and general welfare of residents and the building.

You will be required to work shifts, which consists of early shifts, backs shifts and night shifts. This includes weekend work and lone working. As a result, you will be paid a generous shift allowance.

You will carry out a range of duties which will include:

• booking-in residents
• monitoring CCTV
• cleaning of vacant rooms and communal areas
• ensuring that the hostel is a well maintained and safe environment for residents
• ensuring residents pay service charges/service charge arrears
• ordering goods and services
• a variety of form filling
• communicating/liaising with multiple internal and external agencies
• handling sensitive and confidential information
• Dealing with challenging situations as and when they occur

No two days are ever the same. The role provides lots of variety, some challenges and many rewards. Greyfriars can be a fast-paced environment with lots happening at the same time. You will build relationships with the residents providing them with advice and assistance with the aim of helping them to move on from Greyfriars and take the next step in being able to manage in their own tenancy and ultimately, play a role in helping them to improve their quality of life.

Please note, we are currently unable to offer sponsorship for this post.

The operation of the CCTV cameras is a vital part of the role, to enable you to operate this effectively along with all other relevant systems and equipment, you are required to have good IT skills. Accuracy, attention to detail and a factual approach are all essential.

You will be able to communicate effectively with clients and service users to build relationships along with internal and external agencies to ensure the provision of a high quality service.

You will have experience in dealing with or working in at least one of the following areas:

• Drug and alcohol
• Mental health
• Social Care
• Any form of abuse

You will have a non-judgemental approach, be caring and sensitive to residents’ individual circumstances. You will understand and have an awareness of how to help residents with a range of issues they may need advice and guidance with. You will also need at times to take a firm but fair approach when dealing with more challenging behaviours or situations. Through the course of your role, you must ensure that you maintain confidentiality of all Council information.

To ensure the smooth running of the hostel, you will be a highly organised individual and have the ability to prioritise your workload. As it is a fast-paced working environment, there will be times when you will need to carry out a number of tasks in quick succession and you will need to make decisions on the spot often in emergencies.

You will need to have high levels of personal resilience to cope with the demands of the role.

You should have a good awareness of different types of Health and Safety legislation as it is important that you ensure your own safety and wellbeing. It is crucial that the Hostel is safe and well maintained. Residents’ safety and wellbeing is also extremely important.

In addition, you should keep up to date with relevant Housing and Homeless legislation as well as the Hostel’s processes and procedures to ensure the high standards are maintained.

You…