Data Management Officer

Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands‑on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters.

Your work will directly contribute to our ability to raise funds and support our life‑saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis.

The usual hours and days of work will be Monday to Friday, 9am—5pm.

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.
• Experience with data segmentation, ETL processes, transformation and import / export processes.
• Strong understanding of data protection legislation (e.g. GDPR).
• Understanding of Gift Aid regulations and charity fundraising compliance.
• Confident using query tools and an understanding of query‑based data extraction.
• Strong IT skills with competency using the MS Office suite and Excel in particular.
• Strong interpersonal skills with the ability to work collaboratively across teams and support non‑technical colleagues.
• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

Final date to receive applications is 5pm on Sunday 16th August 2026.