Customer Service Representative

Customer Service Representative

Location:

19 King Edward Street, Perth, Scotland, PH1 5UG

Contract type:
Full-time

Hours:

35 per week

Salary: £12.75 per hour

Customers come to William Hill to experience more than just betting. As a Customer Service Representative you will be at the heart of that experience, putting customers first and building relationships in the community.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Shifts are scheduled on a rota basis, covering various opening times between 8am–10pm, Monday to Sunday, and include evening and weekend work.

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage customers from all walks of life

• Annual pay review and bonus scheme
• 28 days holiday entitlement each year (pro rata)
• 1 paid birthday day off each year
• Pension plan with up to 4% employer match
• Discounts on high‑street shops, cinemas, and holidays
• Training and development opportunities with promotion from within