Customer Service Advisor

As a Customer Service Advisor, you'll play a key role in supporting customers across multiple channels including phone, email and online platforms. Working in a fast paced environment, you will handle a wide range of enquiries, from general questions to more complex issues, always delivering a high standard of service.

You'll be responsible for resolving customer concerns efficiently and empathetically, ensuring each interaction leaves a positive impression. The role requires strong communication skills and the ability to adapt your approach depending on the customer and situation.

Day to day, you'll liaise with internal teams to gather information and help resolve queries, as well as identify recurring issues and highlight potential improvements to processes and service delivery. No two days are the same, and you'll need to be comfortable managing a varied workload.

This position offers the opportunity to gain valuable experience working with multiple systems and communication channels, developing skills that are highly transferable across customer-focused roles.

The role is full-time (37.5 hours per week) on a rota basis, including some weekend work, within standard daytime hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.