Patient Care Manager

We are looking for an experienced, highly organised and patient focused Patient Care Manager to lead our Patient Care Hub at Infinityblu Dental Care & Implant Clinic, Pitlochry.

This is an exciting opportunity for a confident people manager who enjoys working in a busy, fast paced environment and is passionate about delivering an exceptional patient experience, developing high performing teams and continuously improving the way we support our patients and practices.

As Patient Care Manager, you will lead and manage our Patient Care Hub team, ensuring the smooth and efficient day to day running of the Hub and maintaining a professional, friendly and patient focused service.

The Patient Care Hub plays an important role in the patient journey across Infinityblu, supporting new and existing patients with enquiries, appointments, referrals, specialist and cosmetic treatment enquiries,membership plans and ongoing treatment coordination.

You will work closely with our Practice Managers, Dentists, Specialists and wider practice teams across all Infinityblu locations, helping to ensure patients are supported and directed to the most appropriate practice, clinician and treatment pathway.

A key part of the role will be leading and developing the Hub team, maintaining effective systems and processes, monitoring performance and identifying opportunities to continuously improve the patient journey and support the continued growth of the business.

The fixed hours will be 35 hours per week, Monday to Friday

• Lead, motivate and support the Patient Care Hub team to deliver consistently high standards of patient care and customer service.
• Ensure the smooth and efficient day to day running of the Patient Care Hub.
• Oversee new patient enquiries, appointment bookings, specialist treatment enquiries and internal and external referrals.
• Ensure patients receive professional, friendly and empathetic communication throughout their journey with Infinityblu.
• Develop, implement and maintain effective Hub processes, protocols and workflows.
• Work closely with Practice Managers, clinicians and specialists to support patient appointments,referrals, treatment journeys and diary utilisation.
• Support treatment coordination, patient follow up and re-engagement of patients where appropriate.
• Maintain accurate Hub data and monitor KPIs, referral activity, waiting lists and enquiry trends.
• Train and support team members to ensure consistent processes and standards across the Patient Care Hub.
• Identify opportunities to improve patient experience, team performance and the overall efficiency of theHub.

We are looking for an experienced dental professional and confident people manager who:

• Has strong management and leadership skills, with experience supporting, motivating and developing ateam.
• Has a strong understanding of both NHS and Private dentistry and the patient journey within a dental practice environment.
• Has excellent knowledge of SOE Exact and is confident using dental practice systems.
• Has a strong understanding of dental treatments and is confident discussing treatment options and patient enquiries.
• Is highly organised, with excellent time management skills and the ability to manage multiple priorities effectively.
• Has excellent listening skills and an empathetic, patient focused approach.
• Demonstrates exceptional customer service and telephone skills.
• Has strong written and verbal communication skills and is confident communicating with patients,clinicians, managers and wider practice teams.
• Is confident using a range of computer systems, spreadsheets and other digital tools.
• Is proactive, adaptable and able to respond effectively to changing business needs.
• Is professional in approach and committed to maintaining the standards, values and reputation of Infinityblu.

• Additional Company Sick pay
• Holidays 28 days per year (prorated if working part time)
• 1 extra days holiday for your birthday
• One paid volunteering day each year to support a charity of your choice
• Monthly Pension Contributions Employee 5% Infinityblu 3%
• Private Health Insurance with Vitality Health

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