Service Designer - UCD

Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects?

This is your chance to shape the future of digital services, solve complex challenges and create meaningful, user-centred experiences that make a real difference.

• Leading end-to-end service design work streams, from discovery through to delivery.

• Shaping innovative, user-focused digital services.
• Applying GDS standards, accessibility and inclusive design principles.
• Facilitating workshops, co-design sessions and design sprints.
• Collaborating with UX/UI designers, researchers, product owners and developers.
• Mentoring junior designers and helping shape the wider design practice.

• 5+ years' experience in service and product design.
• Active SC clearance - ESSENTIAL.
• Strong experience applying GDS standards within public sector environments.
• A proven track record of independently leading service design work streams.
• Excellent workshop facilitation, stakeholder management and communication skills.
• Experience working in agile, multidisciplinary teams.

• Work on high-profile public sector transformation programmes.
• Tackle meaningful challenges with real-world impact.
• Join a collaborative, forward-thinking design community.
• Access ongoing training, development and professional certifications.
• Enjoy a flexible benefits package and performance-related bonus.