Assistant Spa Manager

COME AND JOIN US...

We are currently seeking a resourceful, inviting and detail orientated Assistant Spa Manager to join our Spa team.

The on target earning potential for this role is £41,769 / per annum - comprising a base annual salary of £36,769, plus a qualified estimate of £5,000 in gratuities and service charge.
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• Taking ownership of the spa guest journey, making sure every interaction feels seamless, thoughtful and personal; from the first enquiry and booking, through arrival, consultation and treatment, to time spent in our facilities, departure and aftercare
• Helping to lead the day-to-day operation of the Spa to ensure every area is beautifully presented, the team are well briefed and supported, and our standards never slip
• Being a visible, hands‑on leader within the Spa, supporting the team with rotas, performance and quality standards, and leading by example when it comes to service, professionalism and attention to detail
• Building a team who are proud of what they do, taking the time to coach, develop and motivate our therapists and spa colleagues, identifying opportunities for progression and sharing your own knowledge and expertise
• Championing exceptional treatment standards, ensuring consultations, treatment protocols, product knowledge, therapist standards and aftercare are consistently delivered. You'll also play an active role in reviewing and developing our treatments, protocols and guest experience
• Getting to know our guests and members, recognising their individual preferences and anticipating what they might need before they have to ask. Listening carefully to feedback, resolving concerns with care and making sure every guest leaves feeling genuinely looked after
• Keeping a close eye on what's happening across the world of luxury spa, wellness, beauty and hospitality, bringing fresh ideas and identifying opportunities for new treatments, experiences, products and ways of working that keep our Spa moving forward
• Supporting your Spa Manager with budgets, stock and cost control, keeping a close eye on treatment products, retail stock and operational costs while making sure the Spa continues to deliver an exceptional experience
• Helping the team make the most of every guest interaction, confidently recommending treatments and products where appropriate and using your understanding of each guest to create genuine opportunities to drive treatment and retail revenue
• Using guest feedback, team insight and operational and commercial performance to spot opportunities, solve problems and continually raise the standards of the Spa
• Taking responsibility for making sure health, safety, hygiene and operational procedures are followed, creating a safe, immaculate and beautifully presented environment for our guests, members and colleagues
• Interacting with our guests, always warm,…