IT Business Systems & Solutions Manager

We are currently seeking a strategic, collaborative and commercially minded IT Business Systems & Solutions Manager to join our IT team.

This is a newly created leadership role that places a strong emphasis on delivering business outcomes through technology rather than purely technical delivery. It presents an exciting opportunity to shape the future direction of business systems and solutions across our business, drive continuous improvement, and maximise the value from technology investments.

As IT Business Systems & Solutions Manager, you'll lead the management, optimisation and continuous improvement of our business applications, solution delivery capability, and data and analytics function. Operating at the intersection of technology, business operations, and data-driven insight, you'll play a pivotal role in driving business efficiency, enabling informed decision making and delivering strategic value across the business.

Reporting to and working closely with our Director of IT, you'll act as a trusted business partner to stakeholders across Gleneagles and the wider group, serving as the bridge between business needs and technology solutions. You'll ensure our systems, applications, processes, and data capabilities are aligned with business objectives, supporting operational excellence, growth, innovation, and informed decision making.

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location;
Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

• Leading our Business Systems, Solutions Delivery and Data capabilities, while leveraging strategic supplier and technology partner relationships to successfully deliver business outcomes
• Partnering with our IT Operations and Service Delivery Manager to ensure smooth operations, support and user satisfaction across business systems and applications
• Accountable for the performance, availability, security and continuous improvement of business‑critical applications, you'll ensure they remain aligned with business requirements and strategic objectives
• Managing business systems projects and change initiatives from ideation through planning, testing and implementation
• Identifying opportunities to introduce new technologies, automation and AI‑enabled solutions
• Providing leadership to our Data Engineer and strategic partners, developing reporting, analytics and data capabilities that support informed decision making across the business
• Building strong relationships with stakeholders across the business to understand their needs, translating requirements into effective, high‑quality solutions
• Acting as a trusted technical business partner, providing expert guidance and support for business applications, systems and processes
• Collaborating with business leaders and external vendors to identify opportunities, define priorities, and successfully deliver new systems, integrations and enhancements
• Driving continuous improvement by aligning technology solutions with business objectives to maximise value, efficiency and user experience
• Managing project scope, timelines,…