FSO Engineer

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Skills Required

• Strong Windows 10 & 11 OS Build and Support
• Extremely strong communication skills, both written and spoken
• Well versed in providing a very high level of customer service to both users, customers and colleagues.
• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
• Capable of deploying or rede...