Information Technology Support Engineer

Job Title:

Onsite Cross-Trained IT Support Engineer (Desktop Support)

Job Summary:

We are looking for an experienced Onsite IT Support Engineer with 4+ years of experience in Desktop/Deskside Support to provide hands‑on technical support for end‑user devices and IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting Windows environments, Office 365, mobile devices, AV equipment, and ensuring high‑quality customer service while meeting SLA requirements. The role requires occasional travel to remote office locations.

• 4+ years of Desktop/Deskside/Onsite IT Support experience
• Windows 10 & 11 administration and troubleshooting
• Microsoft 365 (Office 365), Teams
• Service Now or similar ITSM ticketing tools
• Hardware & software troubleshooting (Desktops, Laptops, Printers, Mobile Devices)
• Basic LAN and Video Conferencing support
• Asset Management and Smart Hands support
• Excellent customer service and communication skills
• Ability to travel to remote office locations

• Provide 2nd line onsite technical support for end‑user devices and applications.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Perform OS installations, imaging, device deployments, and user onboarding.
• Support Office 365, Teams, Active Directory, Intune, and mobile devices.
• Manage incidents and service requests through Service Now while meeting SLA targets.
• Support AV/video conferencing equipment, printers, and peripheral devices.
• Maintain IT assets, documentation, and provide VIP/end‑user support when required.
• Collaborate with internal teams to ensure seamless IT operations and customer satisfaction.