IT Business Systems & Solutions Manager

COME AND JOIN US . . .

We are currently seeking astrategic collaborative and commercially mindedIT Business Systems & Solutions Managerto join our IT team.

This is a newly created leadership role that places a strong emphasis on delivering business outcomes through technology rather than purely technical delivery. It presents an exciting opportunity to shape the future direction of business systems and solutions across our business drive continuous improvement and maximise the value from technology investments.

As IT Business Systems & Solutions Manager youll lead the management optimisation and continuous improvement of our business applications solution delivery capability and data and analytics function. Operating at the intersection of technology business operations and data-driven insight youll play a pivotal role in driving business efficiency enabling informed decision making and delivering strategic value across the business.

Reporting to and working closely with our Director of IT youll act as a trusted business partner to stakeholders across Gleneagles and the wider group serving as the bridge between business needs and technology solutions. Youll ensure our systems applications processes and data capabilities are aligned with business objectives supporting operational excellence growth innovation and informed decision making.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel Leisure for their 2025 Worlds Best Awards everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location;
Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Leading our Business Systems Solutions Delivery and Data capabilities while leveraging strategic supplier and technology partner relationships to successfully deliver business outcomes
• Partnering with our IT Operations and Service Delivery Manager to ensure smooth operations support and user satisfaction across business systems and applications
• Accountable for the performance availability security and continuous improvement of business-critical applications youll ensure they remain aligned with business requirements and strategic objectives
• Managing business systems projects and change initiatives from ideation through planning testing and implementation
• Identifying opportunities to introduce new technologies automation and AI enabled solutions
• Providing leadership to our Data Engineer and strategic partners developing reporting analytics and data capabilities that support informed decision making across the business

• Building strong relationships with stakeholders across the business to understand their needs translating requirements into effective high-quality solutions

• Acting as a trusted technical business partner providing expert guidance and support for business applications systems and processes

• Collaborating with business leaders and external vendors to identify opportunities define priorities and successfully deliver new systems integrations and enhancements

• Driving continuous improvement by aligning technology solutions with business objectives to maximise value efficiency and user experience

• Managing project scope timelines risks and deliverables to ensure successful delivery
• Providing leadership and escalation support for complex business application and integration issues
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You hold an accredited IT qualification (Degree in Information Technology Computer Science Business Information Systems) or related discipline and experience with fantastic experience leading technical functions projects or teams
• With a strong knowledge of business applications systems and data reporting you have proven success in delivering technology projects and business outcomes
• Skilled in managing third-party suppliers and technology partners you know exactly how to build effective and collaborative…