IT Support Analyst
Job in
Perth, Perth and Kinross, PH1, Scotland, UK
Listed on 2026-09-12
Listing for:
Think Staffing
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Salary: £26,000 - 27,000 per year
Requirements:- We require at least some basic IT experience.
- We require excellent communication skills.
- We require a basic technical understanding to solve simple problems.
- We prefer basic knowledge of network troubleshooting.
- We need someone able to work under their own initiative and motivated to learn.
- We need a team player who contributes to team discussions and seeks clarification when unsure.
- We require excellent customer service skills and an exceptional telephone manner.
- We require basic knowledge of ITIL standards.
- We require good knowledge of Microsoft operating systems and products, with an emphasis on Windows 10 and Microsoft Office 365, and the ability to operate confidently with minimal guidance.
- We require basic knowledge of iOS and Android mobile operating systems.
- We require a full UK drivers licence or someone working towards obtaining one.
- We provide first line support to end users on hardware, software, network, and connectivity issues via telephone, email, chat, self-service, and in person.
- We carry out initial triage and diagnosis of problems and resolve issues where possible in a timely manner in line with SLAs.
- We complete service request fulfilment, including ordering new equipment and arranging delivery or configuration before it is sent to the customer.
- We carry out testing when updates are released for our Service Now platform.
- Android
- Hardware
- Support
- ITIL
- ITSM
- Mobile
- Network
- Office 365
- Service Now
- Windows
- iOS
We are hiring a 1st Line IT Support Analyst to act as the central point of contact for 1st line IT incidents and service requests, supporting internal customers across multiple sites. The role is based on site in Perth and follows two alternating shift patterns: 8.00 am to 4.30 pm and 9.00 am to 5.30 pm. We offer training opportunities and long-term employment, and the salary is circa £26,000 depending on experience, rising to £27,000 after the probationary period.
last updated 36 week of 2026
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×