Hybrid Reinsurance Claims Specialist – Kuala Lumpur

Company:

Marsh Corporate

We are seeking a talented individual to join our Reinsurance Claims Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team’s arrangement.

We are seeking a talented, detail-focused individual to join our Reinsurance Claims Operations team. The role involves end-to-end handling of reinsurance claims across major lines, ensuring timely, accurate and compliant claim adjudication and settlement. You will work closely with internal teams, cedants and market stakeholders to facilitate fair outcomes and continuous process improvements.

• Minimum 3 years’ experience handling reinsurance claims in a market/cedant/insurer environment, with demonstrable reinsurance claims exposure.
• Strong communication and interpersonal skills, with the ability to work effectively across multicultural teams.
• Process-driven, with robust compliance awareness and excellent documentation discipline.
• Proven negotiation and dispute-resolution experience in claims contexts.
• Proficient in MS Office (Word, PowerPoint, Excel) and comfortable using claims systems and analytical tools.
• Demonstrated ability to coach and mentor junior colleagues, and to lead small projects or process-improvement initiatives.

• Exposure to complex reinsurance claims across multiple lines.
• A collaborative, hybrid working environment based in Kuala Lumpur with opportunities for professional development.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.