Claims Handler

Claims Handler – salary £26,700 – £ 29,650 depending on hours, skills and experience. Start date - 26th October 2026 We have exciting opportunities to join our team of Claims Handlers in our Perth and Maxim based offices, so why not kick start your career with us here at Aviva! We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here  believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day.

People like you! This is a hybrid working position within our Home claims department, with 50% of your working week being spent in our Perth/Maxim offices and 50% from home (once deemed competent in the role and able to work within a level of autonomy).

As a Claims Handler, you’ll be supporting customers through what can be a stressful and emotional moment in their lives; be that leaks, break-ins, unexpected damage or significant home loss. Your role is to make those moments easier. This is primarily a phone-based role, through which you’ll guide customers from the first conversation until resolution, efficiently and empathetically. You’ll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions.

You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You’ll work at pace, navigating multiple systems, making fair and informed decisions. No previous insurance experience is required; full training and ongoing continuous development will be provided. If you’ve worked in customer service, hospitality, retail, contact centres or any people-focussed environment, you likely already have the skills to fit.

Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday’s. Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks.

Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays.

• A positive attitude and strong desire to support our customers.
• Confident and comfortable handling customer conversations in our phone led environment.
• Excellent communication skills, both written and verbal.
• The ability to listen and reason empathetically, staying calm under pressure.
• Thrive in a fast-paced environment and adaptable to change.
• Demonstrate strong decision‑making skills.
• Good level of IT skills and comfortable navigating our systems.
• A willingness to learn, develop and progress within Home Claims.
• Act with integrity and a strong sense of doing the right thing.

Home claims is a large and diverse part of Aviva, offering meaningful and long‑term career growth. As your skills develop over time, you can progress into:

• Technical claims roles.
• Specialist areas.
• Leadership.
• Coaching or mentoring.
• Wider insurance or operational roles across Aviva.

We have so much to offer when it comes to being an Aviva colleague:

• Starting salary of £26,700 - £29,650 (This role falls under Aviva’s “Pay progression scheme”, so the further you develop in this role the higher the salary will be)
• Bonus opportunity - 6% of annual salary (Actual amount depends on personal and company performance).
• Generous pension scheme
  - Aviva will contribute up to 14%, depending on what you put in.
• 2…