Service Director

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Service Director page is loaded## Service Director remote type:
Sur le terrain :
Le travail est effectué sur place chez les clients.locations:
Tamworth, Staffordshiretime type:
Temps pleinposted on:
Publié aujourd'huijob requisition :
JR-4083

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** Où se trouve le travail :
** Sur le terrain :
Le travail est effectué sur place chez les clients.
** What's in it for you
** Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence.

The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
** What you will do
** 1.Revenue & Commercial Performance
* Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering
* Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability
* Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends
* Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions
2. Operational Leadership
* Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery
* Oversee service scheduling, depot performance and turnaround times
* Ensure compliance with safety, legal, and industry standards across all service activities
* Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction
3. Team Management & Development
* Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff
* Establish performance objectives, conduct regular reviews, and build strong succession pipelines
* Foster a culture of continuous improvement, accountability, and customer focus
4. Customer Experience & Relationship Management
* Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency
* Build strong relationships with key clients, rental partners, suppliers, and OEMs
* Implement customer service standards and feedback loops to enhance retention and satisfaction
5. Strategic Planning
* Contribute to company-wide planning and budgeting processes
* Forecast service revenue, resource needs, and capital expenditure for service operations
* Support new service product development and market expansion initiatives
** What you will bring
*** Proven leadership experience at senior manager or director level
* Proven leadership experience in the truck, automotive, or related service industry is mandatory
* Strong commercial acumen with a track record of driving revenue and profitability
* Experience managing service centers, technical teams, or multi-site operations
* Excellent understanding of workshop operations, fleet maintenance, or rental service processes
* Ability to influence at all levels and lead teams through change
* Strong problem-solving, communication, and stakeholder management skills
* Strong analytical and reporting capability, including use of KPIs and performance metrics
* Relevant experience in Business, Engineering, Automotive Management, or a related field
* Relevant industry certifications or qualifications…