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Customer Engagement Team Lead — Inspire Excellence

Job in Perth, Perth and Kinross, PH1, Scotland, UK
Listing for: 100 Stagecoach Services Limited
Full Time position
Listed on 2026-07-23
Job specializations:
  • Management
    Change Management
Salary/Wage Range or Industry Benchmark: 30650 - 37461 GBP Yearly GBP 30650.00 37461.00 YEAR
Job Description & How to Apply Below

Stagecoach Group Head Office in Perth is seeking a passionate Team Leader to guide a team of around 14 Customer Engagement Advisors across voice, email, SMS and social channels. You will coach, manage performance and ensure high-quality service, resolving queries at first contact where possible in a fast-paced contact centre.

This hands-on leadership role emphasizes coaching, engagement, and continuous improvement, with 37.5 hours weekly on a shift-based rota; experience leading multi-channel

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