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Scheduling & Resource Lead

Job in Perth, Perth and Kinross, PH1, Scotland, UK
Listing for: M&G
Full Time position
Listed on 2026-07-25
Job specializations:
  • Management
    Operations Management
Job Description & How to Apply Below
Position: Real-Time Scheduling & Resource Lead

Join M&G, a leading savings and investments firm, as Scheduling & Real-Time Optimisation Manager. You will lead real-time planning across Contact Centre and related services, translating forecasts into executable schedules and ensuring optimal resource deployment.

The role requires strong leadership, data-driven decision making, and a focus on customer outcomes. Collaborate with Strategic Planners and MI teams to improve scheduling accuracy, shrinkage control, and overall planning effectiveness,

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